5 tips on Superior Customer Service

Educate your customers about your products and services. If you own a hobby shop, you can keep customers coming back by helping them develop knowledge of their own hobbies.
Make sure items are delivered in good condition. Call the customer after delivery and if a piece is not right, offer to fix it or replace it.
Offer your customers personal attention, even if they don’t buy anything. Engage them in pleasant conversation and find out why they’re not buying. Make use of what you learn.
Go out of your way to meet customer needs. One interior designer got draperies made for a client in a hurry so they would be ready for an at-home wedding.
Show appreciation. Make sure employees always thank customers for their business. Consider sending occasional handwritten thank-you notes.
Brought to you by SCORE, America’s small business mentors, at www.score.org.