Customer Service Representative
GENERAL PURPOSE
Responsible for responding to inquiries from the public, applicants and residents. Performs clerical functions to support Occupancy Department.
DUTIES & RESPONSIBILITIES
25% Schedules appointments for orientation. Access information in the computer.
15% Answer inquiries regarding applications and housing information.
10% Answer and route phone calls. Direct visitors to the appropriate party.
10% Respond to inquiries regarding applications, transfers, re-certifications, admissions and occupancy information.
25% Perform routine office tasks such as typing, filing and maintaining routine records.
10% Provide accurate information regarding applications, Local Preferences and Occupancy regulations to the general public and interested applicants.
5% Miscellaneous
- Responsible for the appearance of the lobby.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
High school graduation with one to two years experience including data entry and customer service.
Demonstrated proficiency with computers and computer software.
“This is a Section 3 Covered Position and we encourage HUD recipients to apply”
TO APPLY
Internal applicants respond by completing an internal form (AMHA 364) to the Human Resources Department by 4:30 p.m., December 8, 2015. External applicants submit resume or job application to AMHA, Human Resources Department, 100 W. Cedar St., Akron, OH 44307; e-mail in WordPerfect, Microsoft Word or Microsoft Works format to personnel@akronhousing.org or apply in person Monday through Friday from 9:00 a.m. to 3:00 p.m. AMHA JOB LINE (330) 252-9262
_751 Client Service Representative 12 02 15-12 08 15 (1)
